跟进国外客户是一项关键任务，尤其是确保他们阅读并关注你的产品目录。以下是详细的跟进方法、步骤及话术：
第一步：初次跟进邮件
在发出产品目录后的一周左右，如果客户未读邮件，你可以发一封温和的跟进邮件，提醒他们查收。邮件内容应简短明了，同时表现出你对他们的重视。
跟进邮件模板：
Subject: Follow-Up on Our Product Catalog
Dear [X X X],
I hope this message finds you well.
Last week, I sent you our latest product catalog. I wanted to follow up to ensure that you received it and to answer any questions you may have.
Please let me know if you need any further information or if there are specific products you are interested in. Your feedback and inquiries are very important to us.
Looking forward to your response.
Best regards,
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]
第二步：电话跟进
如果发出跟进邮件后仍未收到回复，可以考虑电话联系客户，有时电话沟通能更有效地引起客户的注意。使用AB客全球电话，畅通243国，无需FQ，话费低至0.12元/分钟。
电话沟通大纲：
1. 问候与确认
- “Hello, may I speak with [Customer’s Name]?”
- “Hi [Customer’s Name], this is [Your Name] from [Your Company]. How are you today?”
2. 说明来意
- “I wanted to follow up on the product catalog I emailed you last week. I just wanted to make sure you received it and to see if you had any questions or needed additional information.”
3. 询问需求
- “Is there any specific product or category you are particularly interested in?”
- “Do you have any initial feedback or thoughts?”
4. 结束语
- “Thank you for your time. I will resend the catalog immediately. Please feel free to reach out anytime if you have questions. Have a great day!”
第三步：微信或Whatsapp等即时通讯工具跟进
如果客户平时使用即时通讯工具，可以通过这些工具进行沟通。
即时通讯话术：
1. 问候
- "Hi [Customer’s Name], this is [Your Name] from [Your Company]. Hope you are doing well."
2. 简短提醒
- "I sent you our product catalog last week and wanted to make sure you received it. Do you have any questions or need more information?"
3. 提供帮助
- "Feel free to let me know if there's anything specific you're looking for. I'm here to assist."
第四步：社交媒体跟进
如果你们之间有社交媒体的联系，如LinkedIn、Facebook等，也可以通过这些平台进行友好的提醒。
社交媒体跟进话术：
Hi [MR XXX],
I trust you are well. I wanted to quickly follow up on the product catalog I emailed to you last week. Have you had a chance to look through it? I'll be happy to answer any questions you may have.
Best regards,
[Your Name]
第五步：提供额外价值
除了简单的跟进，还可以主动提供一些额外的价值，如免费的样品、特别优惠或最新的市场动态，这将提升客户的兴趣和忠诚度。
提供额外价值话术：
Hi [X X X],
I just wanted to follow up on the product catalog I sent last week. Additionally, I’d like to offer you a complimentary sample of our new product [Product Name]. Please let me know if you are interested, and I will arrange the shipment.
Best regards,
[Your Name]
最后一步：记录与总结
每次沟通过后，记录下客户的反馈和状态，这样有助于未来的跟进和策略调整.
希望这些步骤和话术对你有所帮助。预祝成功！
热门跟贴