6月21日，有网友发帖称，自己冲泡奈雪的茶去年生产的小盒茶，结果喝出了青蛙尸体。当事人直言：“太恶心了，差点喝进嘴里。”

A customer's shocking experience with a Naìsnow product went viral after she posted on Saturday about finding a dead frog in her drink. The incident quickly became a trending topic on Chinese social media, drawing widespread public concern and prompting regulatory authorities to step in.

从视频画面可以见到，一杯差不多见底的茶里，有疑似青蛙的物体。当事人介绍，她买的是奈雪小盒茶中的茉莉花茶，里面会有些晒干的茉莉花。“那个干蛙的尸体，和这个白的（花）很像，所以你泡的时候，根本没有办法发现那只蛙。”

当事人还说，这盒花茶是去年生产的，当时是凑单购买的。

According to the customer, she was brewing a box of jasmine tea from Naìsnow which had been manufactured last year. In a video posted online, the nearly empty teacup reveals what appears to be the body of a small frog submerged in the remaining liquid.

相关话题引发网友热议。不少人表示：太吓人了……

监管部门已介入

当事人最新发声

该网友后续发布的视频显示，她将这次涉及的产品以及异物提供给了奈雪。 在奈雪的一家门店里，工作人员将茶里的异物挑了出来，放在了纸巾上。奈雪方面表示，将根据《食品安全法》的相关规定，进行赔偿。

In a follow-up video, the customer said she had handed over the product and the suspected foreign object to a local Naìsnow store. Store employees were seen removing the item from the teacup and placing it on a napkin for inspection. Naìsnow staff reportedly told her the company would handle the matter in accordance with China's Food Safety Law, and that compensation would be provided.

该网友表示，目前，市场监督管理局已开始介入，奈雪和自己之间的事已经处理好了，后面和自己没有关系了。

据新民晚报，记者询问了奈雪的茶官方客服，对方表示：“已有专人在跟进处理，目前正在核实。”

奶茶喝出异物如何维权？

曾有消费者起诉商家

去年，成都温江法院曾公布一起案例。

2024年8月，小庞在某奶茶店购买一杯饮料，在饮用过程中发现该饮料中有异物，以产品质量问题为由向市场监管投诉并要求商家进行赔偿。经营者获悉后表示愿意退款并按照小庞所购商品价格的10倍进行赔偿。小庞则认为应该按照《中华人民共和国食品安全法》第148条向其退还商品费用并赔偿1000元。由于其诉求和商家的赔偿限额差距过大未达成一致意见，小庞便向温江法院提起了诉讼。

经法院调解，最终双方达成一致调解协议：商家向小庞支付500元赔偿金并即时履行。商家表示，在今后生产过程中，将加强食品安全卫生监管，同时注重与顾客的售后沟通，避免类似事件再次发生。

The case has reignited discussion around food safety and consumer rights in China. In a similar incident from August 2024, a consumer in Chengdu, Sichuan province, found a foreign object in a milk tea and demanded compensation under China's Food Safety Law. After failing to settle with the store, the case went to court and was resolved through mediation, with the store paying 500 yuan and promising to improve hygiene and customer service.

法院提醒：消费者在购买食品时发现问题，应当注意保存好发现问题的过程及相关证据，以便于后续依法维权。在维权过程中，可以在协商和解、向服务平台投诉、举报、仲裁、诉讼等诸多方式中合理选择维权手段。

根据《中华人民共和国食品安全法》第一百四十八条，消费者因不符合食品安全标准的食品受到损害的，可以向经营者要求赔偿损失，也可以向生产者要求赔偿损失。接到消费者赔偿要求的生产经营者，应当实行首负责任制，先行赔付，不得推诿；属于生产者责任的，经营者赔偿后有权向生产者追偿；属于经营者责任的，生产者赔偿后有权向经营者追偿。

China's Food Safety Law states that consumers harmed by unsafe food can claim compensation from either the seller or producer, with whoever is contacted obligated to take responsibility and provide initial compensate. This responsible party can later recover losses from the other organization.

Courts advise consumers to keep evidence like photos or receipts and pursue claims through negotiation, complaints, or legal action.

来源：中国青年报

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