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当下室内商业空间正面临结构性挑战:全国购物中心空置率在2025年达到12.2%,而与此同时消费者对“千店一面”的商业环境日益厌倦。传统“盒子式”购物中心的黄金时代正在落幕,取而代之的是消费者对“意义消费”、“体验价值”和“情感连接”的迫切需求。
消费代际变迁下的新规则:Z世代已成为消费主力军,他们呈现三大特征:一是“场景忠诚”替代“品牌忠诚”,愿意为优质体验支付溢价;二是“社交货币”思维,消费内容需具备分享价值;三是“价值认同”驱动,支持符合其价值观的商业形态。麦肯锡报告显示,72%的Z世代将“体验质量”列为消费决策的首要因素,远超产品本身。技术渗透与边界消融:AR试衣间、沉浸式投影、智能导购机器人等技术不再新奇,而成为基础配置。更具颠覆性的是商业空间功能的边界消融:零售、餐饮、娱乐、办公、展览、社交等业态正在发生化学反应式融合。
一、四大趋势重塑商业空间逻辑
从“交易场所”到“生活方式提案所”:商业空间不再满足于商品陈列,而是演变为生活方式的实体编辑。东京“Ginza Six”将高端零售与能剧剧场、茑屋书店、艺术展览融合,消费者在此购买的不是商品,而是一种“银座式优雅生活”的想象。上海“TX淮海”更自我定义为“策展型零售空间”,每个楼层按青年文化主题划分,商品成为文化叙事的道具。
场景革命:“微型目的地”的崛起:成功的商业空间正将自己打造为城市中的“微型目的地”。成都“REGULAR源野”将地下停车场改造为集花园、买手店、咖啡馆、画廊于一体的下沉式社区聚落,其北侧花园每日吸引大量非消费人群前来休憩,反而带动了商业人气,形成“公共性引流-商业性转化”的良性循环。
文旅融合:商业空间的文化赋值:文旅元素正深度渗入商业空间构建:西安“长安十二时辰”主题街区将2.4万平方米商业空间全场景还原盛唐市井生活,游客身着唐装沉浸其中,2023年单日最高客流达8万人次。其成功密码在于将文旅项目的叙事性与商业空间的消费性无缝嫁接,消费成为文化体验的自然延伸。
社区共生:从“流量收割”到“关系培育”:前沿商业项目正从“吸引远方客人”转向“服务周边社区”。北京“三里屯太古里西区”引入多抓鱼循环商店、北京首家FITURE健身空间等强调参与感的业态,并定期举办社区市集、工作坊,使商业体成为周边居民的“第三空间”,日均客流中社区居民占比达35%。
At present, the indoor commercial space is facing structural challenges: the vacancy rate of shopping centers across the country is expected to reach 12.2% by 2025, while at the same time, consumers are increasingly tired of the "identical" commercial environment. The golden age of traditional "box-shaped" shopping centers is coming to an end, and is being replaced by consumers' urgent demands for "meaningful consumption", "experiential value", and "emotional connection".
New rules under the generational change in consumption: The Z Generation (born between 1995 and 2009) has become the main force of consumption. They present three characteristics: First, "scene loyalty" replaces "brand loyalty", and they are willing to pay a premium for a quality experience; second, "social currency" thinking, the consumption content needs to have sharing value; third, "value recognition" drive, they support commercial forms that conform to their values. A report by McKinsey shows that 72% of the Z Generation list "experience quality" as the top factor in their consumption decisions, far exceeding the product itself. Technological penetration and boundary dissolution: AR fitting rooms, immersive projections, intelligent shopping robots, etc. are no longer novel but have become basic configurations. What is more disruptive is the dissolution of the functional boundaries of commercial spaces: retail, dining, entertainment, office, exhibition, socializing, etc. are undergoing chemical reactions and integration.
1. Four trends reshape the logic of commercial space
From "transaction venue" to "lifestyle proposal place": Commercial spaces no longer satisfy themselves with product display, but have evolved into physical editors of lifestyle. Tokyo's "Ginza Six" integrates high-end retail with kabuki theaters, Taro House bookstore, and art exhibitions. Consumers here do not purchase goods, but rather imagine "Ginza-style elegant life". Shanghai's "TX淮海" defines itself as a "curatorial retail space", each floor is divided according to youth culture themes, and the goods become props for cultural narratives. Scene revolution: The rise of "micro destinations": Successful commercial spaces are transforming themselves into "micro destinations" in the city. Chengdu's "" transforms the underground parking lot into a community settlement with gardens, boutiques, cafes, and galleries, and its north garden attracts a large number of non-consumers to rest every day, which in turn boosts commercial popularity, forming a virtuous cycle of "publicity-driven by public nature - commercial transformation".
Cultural integration of tourism and commerce: The cultural assignment of commercial spaces: Cultural elements are deeply penetrating the construction of commercial spaces: Xi'an's "Chang'an Twelve Hours" theme street fully restores the 24,000-square-meter commercial space to the life of the prosperous Tang Dynasty, tourists wear Tang costumes and immerse themselves in it. The single-day maximum visitor flow reached 80,000 in 2023. Its success lies in seamlessly integrating the narrative of cultural projects with the consumption nature of commercial spaces, making consumption a natural extension of cultural experiences. Community symbiosis: From "traffic harvesting" to "relationship cultivation": Frontier commercial projects are shifting from "attracting distant guests" to "serving the surrounding community". Beijing's "Sanlitun Taikoo Li West District" introduces multi-catch fish circulation stores, the first FITURE fitness space in Beijing, emphasizing participation, and regularly holds community markets and workshops, making the commercial space a "third space" for the surrounding residents, with community residents accounting for 35% of the daily visitors.
二、文旅市场融合下的商业空间创新策略
在地文化的故事化转译:文旅型商业空间的核心竞争力在于将在地文化转化为可消费、可体验、可传播的当代叙事。福州“万科烟台山商业漫步街区”对历史建筑进行保护性改造,引入的品牌需通过“文化适配度”评审:本地老字号“聚春园”以现代茶楼形式重现,闽菜餐厅“宣和苑”将菜品与福州船政文化结合。项目不仅吸引游客,更成为本地人重温城市记忆的场所。
时间维度的运营创新:文旅商业需破解“白天热闹、夜晚冷清”的时段困境。南京“秦淮·戏院里”从《上元灯彩图》提取灵感,打造常年化的灯会场景,并开发夜游、夜宴、夜演、夜购产品线,将夜间消费占比提升至全天45%。其关键创新在于将传统文化节庆(灯会)转化为常态化体验,消除旅游淡旺季波动。
多感官沉浸的体验设计:文旅商业的沉浸感建立在多感官协同之上。佛山“顺德ALSO”将商业空间与在地粤剧文化结合,不仅设置粤剧主题装置,更在动线中嵌入粤剧选段的声音导览、特色香氛,甚至与本地餐饮品牌合作开发“粤剧主题下午茶”(食材对应生旦净末丑角色),形成味觉与文化的通感体验。
内容生态的持续生产:文旅商业需具备自主内容生产能力,避免“开业即巅峰”。阿那亚的“DDC车库演唱会”、单向空间文学节等自有IP活动,使商业空间始终保持话题热度。关键机制在于建立“品牌共创计划”,邀请入驻品牌共同开发限定产品、联名活动,将商户从租户转变为内容合伙人。
三、标杆案例深度解析
案例一:上海“现所”二期——创意社群的立体城市。位于静安区的“现所”二期,将5层老厂房改造为覆盖创意办公、零售、展览、活动的复合空间。其差异化策略在于:垂直社区营造:1-2层为向公众开放的零售与画廊,3-5层为设计工作室,定期举办“开放工作室日”,消费者可窥见创作过程并直接与创作者交流。流量内生系统:入驻的50余家创意工作室本身构成优质内容源,其客户、合作伙伴成为稳定客流,避免完全依赖外部引流。模糊的营业边界:部分工作室夜晚转换为酒吧或沙龙场地,空间使用率提升至16小时/天。项目年访客量仅60万人次(远低于传统商场),但客单价达普通商场3.2倍,证明“精准流量”的价值优于“泛流量”。
案例二:成都“COSMO”——青年文化的信仰之地。定位“青年磁场”的COSMO,在招商阶段即拒绝多个高租金连锁品牌,转而引入近40%的西南首店或定制店。其创新逻辑包括:去中心化布局:取消传统中庭,代之以多个主题广场(滑板广场、艺术广场),每个区域自成引力中心。消费民主化设计:引入从几十元(原创首饰)到数千元(设计师服装)的宽价格带品牌,消除年轻人的进入门槛。社群运营前置:开业前已通过线上社群聚集3万核心用户,并邀请其参与店铺评选、空间命名,形成“我们的COSMO”身份认同。结果:项目平日客流中18-28岁占比达74%,成为成都青年文化地标,而非普通购物中心。
案例三:日本“宫下公园”——城市度假的商业表达。东京涩谷的宫下公园,将4层商业空间与屋顶公园、酒店一体化打造。其文旅融合创新体现在:都市微度假动线:消费者可在楼下购买户外装备(如Snow Peak),随即上楼在屋顶公园试用,晚上入住合作酒店享受温泉,形成“购物-体验-住宿”闭环。季节感知商业:商业内容随四季变化:春季屋顶野餐套装销售、夏季啤酒花园、秋季观月活动、冬季暖炉座位,强化“城市绿洲”的感知。在地文化激活:与本地艺术家合作开发涩谷街区主题展览,将商业空间变为城市文化的展示窗口。
II. Innovative Strategies for Commercial Spaces in the Context of Cultural Tourism Market Integration
Storytelling Transliteration of Local Culture: The core competitiveness of cultural tourism commercial spaces lies in transforming local culture into consumable, experiential, and communicable contemporary narratives. The "Vanke Yanhangshan Commercial Walking District" in Fuzhou, for instance, protects historical buildings and introduces brands that must pass a "cultural compatibility" review: the local老字号 "Juyinchangyuan" is recreated in a modern teahouse format, and the Fujian cuisine restaurant "Xuanhe Yuan" combines its dishes with Fujian shipbuilding culture. The project not only attracts tourists but also becomes a place for locals to relive their city memories. Time-based operational innovation: Cultural tourism commerce needs to solve the problem of "busyness during the day and emptiness at night" in certain periods. The "Qianhuai·Yiyuanli" in Nanjing takes inspiration from "The Lantern Festival Painting" and creates a year-round lantern festival scene, and develops night tour, night banquet, night performance, and night shopping product lines, increasing the proportion of nighttime consumption to 45% of the total day. The key innovation lies in transforming traditional cultural festivals (lanting festivals) into regular experiences, eliminating fluctuations in the tourism peak and off-peak seasons. Multi-sensory immersive experience design: The immersive experience of cultural tourism commerce is built on the synergy of multiple senses. The "Shunde ALSO" in Foshan combines the commercial space with local Cantonese opera culture, not only setting up Cantonese opera-themed installations but also embedding sound guides of Cantonese opera excerpts and special fragrances in the flow lines, and even collaborating with local catering brands to develop "Cantonese Opera-themed Afternoon Tea" (with ingredients corresponding to the roles of Sheng, Dan, Jing, Mo, and Chou), forming a sensory and cultural synesthetic experience. Continuous production of content ecosystem: Cultural tourism commerce needs to have its own content production capabilities, avoiding the "peak upon opening" situation. The self-owned IP activities such as "DDC Garage Concert" in Ananya and the literary festival at Shuangxiang Space keep the commercial space constantly in the spotlight. The key mechanism is to establish a "brand co-creation plan", inviting入驻 brands to jointly develop limited products and joint activities, transforming merchants from tenants into content partners.
III. In-depth Analysis of Benchmark CasesCase 1: Shanghai "Shen Suo" Phase II - A Three-Dimensional City of Creative Communities. Located in Jing'an District, the "Shen Suo" Phase II transforms five floors of old factories into a comprehensive space covering creative offices, retail, exhibitions, and events. Its differentiation strategy lies in: Vertical community creation: The 1-2 floors are open to the public for retail and galleries, while the 3-5 floors are design studios, with regular "Open Studio Day" events where consumers can observe the creative process and communicate directly with the creators. Intrinsic traffic system: The 50+ creative studios that have joined are themselves high-quality content sources, and their customers and partners become stable traffic sources, avoiding complete reliance on external promotion. Blurred business boundaries: Some studios convert to bars or salons at night, increasing the space utilization rate to 16 hours per day. The annual visitor volume of this project is only 600,000 (much lower than traditional shopping malls), but the average transaction price is 3.2 times that of ordinary malls, proving that "precise traffic" is more valuable than "general traffic".
Case 2: Chengdu "COSMO" - The Belief Place of Youth Culture. COSMO, which positions itself as a "youth magnet", rejected several high-rent chain brands during the recruitment stage and instead introduced nearly 40% of the first-time or customized stores in Southwest China. Its innovative logic includes: Decentralized layout: Canceling the traditional atrium and replacing it with multiple theme squares (skateboard square, art square), each area becoming a self-gravitational center. Consumption democratization design: Introducing brands ranging from several yuan (original jewelry) to several thousand yuan (designer clothing), eliminating the entry threshold for young people. Pre-operational community management: Before opening, it gathered 30,000 core users through online communities and invited them to participate in store selection and space naming, forming an "our COSMO" identity recognition. Result: The 18-28 age group accounts for 74% of the daily visitors, making it a landmark of Chengdu youth culture, rather than an ordinary shopping mall. Case 3: "Kiyohara Park" in Japan - Commercial Expression of Urban Vacation. The Kiyohara Park in Shibuya, Tokyo, integrates a 4-story commercial space with a rooftop park and a hotel. The innovative integration of culture and tourism is reflected in the following aspects: Urban Micro-Vacation Route: Consumers can purchase outdoor equipment (such as Snow Peak) downstairs, then go upstairs to try it out in the rooftop park, and stay at the cooperative hotel for a night to enjoy hot springs, forming a "shopping - experience - accommodation" loop. Seasonal Sensory Business: The commercial content changes with the seasons: spring sales of rooftop picnic sets, summer beer garden, autumn moon-viewing activities, winter warm-seat arrangements, strengthening the perception of "urban oasis". Local Culture Activation: Cooperate with local artists to develop theme exhibitions for the Shibuya district, turning the commercial space into a showcase window for urban culture.
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