国庆期间国内停工休假，但海外采购与客户咨询仍在流动。放假通知若群发，轻则打开率低、客户感受不到重视，重则线索流失、节后订单断层。以下4套邮件模板按客户层级分类，覆盖老客户、新询盘、意向客户及休眠客户帮助外贸企业守住询盘、稳住客户、顺利衔接节后订单。
适用场景：稳定返单、年度合作、长期深度绑定的核心客户。
核心目标：真诚告知、明确交期、打消顾虑。
英文模板
Dear valued client,
We are writing to inform you that our company will be closed for the National Day holiday from October 1st to October 7th, 2026. We will resume normal work on October 8th.
During the holiday, our office will be temporarily closed, and business communication, sample delivery, production and logistics will be postponed accordingly. All ongoing and pending orders have been properly scheduled in advance. We will prioritize the production and delivery of your orders immediately after resuming work to minimize delays.
For any urgent inquiries, order issues or after-sales matters during the holiday, please feel free to contact our emergency staff. We will respond to you in a timely manner.
Thank you for your long-term trust and support. Wish you all the best!
中文模板
尊敬的XX客户：
您好！特此告知，我司将于2026年10月1日-10月7日迎来国庆法定假期，10月8日正式复工。
假期期间，办公室暂停办公，商务沟通、样品寄送、生产及物流安排将相应顺延。所有进行中及待处理订单均已提前做好排期，复工后将优先安排您的订单生产与发货，尽量降低延误影响。
若假期期间有紧急询盘、订单或售后事宜，请联系我们的紧急对接人员，我们将及时响应。
感谢您长期以来的信任与支持，祝您一切顺利！
模板二：新询盘客户
适用场景：近1-3个月新增询盘、初步沟通未下单的潜在客户。
核心目标：礼貌告知、保留链接、引导节后跟进。
英文模板
Dear [Customer Name],
Thank you very much for your recent inquiry and attention.
Due to China's National Day holiday, our office will be closed from October 1st to October 7th, 2026, and all business services will resume on October 8th.
We will record and save all your messages and inquiries during the holiday. After resuming work, we will promptly provide you with updated quotations, product specifications and delivery schedules.
Please leave us a message for any urgent needs. We are looking forward to cooperating with you!
中文模板
您好！非常感谢您近期的咨询与关注。
因我国国庆假期安排，我司将于2026年10月1日-10月7日暂停办公，10月8日恢复正常业务对接。假期内您的留言与询盘信息，将统一记录存档；复工后第一时间为您核对产品报价、参数、交期等相关信息，并及时回复您。
如您有紧急需求，可留言告知，将尽快跟进处理。期待节后与您达成良好合作！
适用场景：已沟通细节、待报价、待打样、待确认订单的高意向客户。
核心目标：明确进度、锁定意向、避免流失。
英文模板
Dear XX,
We would like to inform you of our National Day holiday arrangement in advance: our company will be on holiday from October 1st to October 7th, 2026, and resume work on October 8th.
The product quotation, sample production and order details we discussed will be temporarily suspended during the holiday. We will immediately complete sample confirmation, quotation optimization and order follow-up after resuming work to ensure your procurement plan is not delayed.
Thank you for your patience and recognition. We will follow up all matters efficiently after the holiday!
中文模板
尊敬的XX客户：
您好！提前与您同步我司国庆假期安排：2026年10月1日-10月7日休假，10月8日正式复工。
针对此前沟通的产品报价、样品制作、订单细节等事宜，假期期间将暂停推进。复工后，将第一时间完成样品确认、报价细化及订单对接工作，确保不耽误您的采购计划。
非常感谢您的耐心与认可，节后将高效跟进所有对接事项！
模板四：休眠/长期未互动客户
适用场景：半年以上未返单、无互动的老客户。
核心目标：轻量化问候、保持存在感、为节后唤醒铺垫。
英文模板
Dear XX,
We are writing to inform you that our company will be closed for the National Day holiday from October 1st to October 7th, 2026. We will resume work on October 8th.
Hope your business is going well. After the holiday, we will update you with our latest product styles, price lists and shipping policies. We sincerely look forward to further cooperation with you.
中文模板
您好！特此同步我司国庆假期安排：2026年10月1日-10月7日暂停办公，10月8日复工。
许久未沟通，祝您业务一切顺利。假期过后，将为您同步最新的产品款式、价格体系及出货政策，期待能再次与您展开合作。
以上模板覆盖核心老客户、新询盘、意向客户及休眠客户等主要场景。但手动筛选客户、替换称呼、逐封跟进回复，不仅耗时，还容易遗漏高价值客户或错发不匹配的内容。
网易外贸通可高效完成邮件自动化触达：业务员只需几分钟上传客户名单、配置分层邮件模板，系统可按规则定时发送，还能针对未回复客户设置多轮自动跟进。业务员只需要聚焦处理客户有效回复，跟进询盘。
系统内置多种营销策略，适配新客开发、老客维系、客户筛选等场景，可根据联系人状态智能安排发送节奏。任务看板可实时查看触达人数、回复人数、打开率等数据。
节前批量分层发送放假通知与客户跟进邮件后，无需人工逐封盯守，系统自动执行后续营销触达。海外买家假期依旧活跃，复工后业务员可优先跟进高意向客户，减少优质线索被同行截胡的风险。
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