“上海迪士尼让盲人把盲杖收起来？”
视障人士宋女士近日在社交媒体发帖称，她和男友9月3日在上海迪士尼乐园游玩时，被工作人员询问是否可以把盲杖收起来，这让她难以理解，引发关注。
据报道，9月24日，上海迪士尼方面回应称，已关注到上述事件，并向该游客致以诚挚的歉意。针对在园区使用盲杖是否需要提前报备一事，上海迪士尼方面明确，进入度假区的视障游客，使用盲杖无须报备。
Shanghai Disney Resort has apologized to a visually impaired visitor after a staff member asked her to put away her white cane while she was visiting the park on September 3, an incident that sparked public discussion about accessibility and staff training.
扬子晚报消息，视障人士宋女士称，9月3日上午7点40分左右，她和男友入园，先去办理了残障人士通行服务卡。之后在城堡前拍照时，有迪士尼工作人员对宋女士提出，“是一直要用吗？因为园里人多，能不能收起来别用？”同日，她向游客服务中心投诉此事，但事情未能有效解决。
之后记者以消费者身份致电上海迪士尼度假区客服，询问盲杖是否能带进园区，工作人员表示“盲杖属于棍类物品，考虑到视障群体的实际需求，建议您可以拍个照、备注尺寸发送到我们的邮箱，提前做个报备，到时候会有工作人员跟您对接，看是否能带入园。”
The visitor, surnamed Song, said she was asked by a staff member to put the cane away while taking photos in front of the castle because the park was crowded. She filed a complaint that day but said it was not effectively resolved. When a reporter later called the resort's customer service line, a staff member said white canes fall under stick-like items and suggested registering in advance by email.
9月4日，宋女士又前往迪士尼，并与园方交涉此事。其表示，迪士尼方面向她表达了歉意，“送了我两张贴纸。”
另有消息称，9月23日晚，当事人宋女士表示，已经收到上海迪士尼的道歉：“他们查到了，当时那两位工作人员是安保人员。上海迪士尼向我传达了歉意，表示会加强员工培训，还邀请我们以后去玩，他们会提供门票和两个项目的尊享卡。”
Song returned on Sept 4 and said Disney apologized and gave her two stickers. On Wednesday, she said she received a formal apology, with the resort identifying the staff involved as security personnel, promising better training, and inviting her back with complimentary tickets and priority access.
On Thursday, Shanghai Disney confirmed the incident, issued a sincere apology, and clarified that visually impaired visitors do not need to register in advance to use white canes.
来源：中国新闻网 中国青年报澎湃新闻 扬子晚报
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