（来源：CGTN）

转自：CGTN

【一通热线，改变一条出行路】一通12345热线电话，改变了一条视障人士的出行路。王智刚反映日常出行遇到的难题后，工作人员陪他实地走完这条路，从他的实际需求出发，逐一排查沿途无障碍设施存在的问题，并推动相关细节不断改善。从一通电话，到一条路的改变，看似微小的变化，背后是城市无障碍建设对每一步出行的关注。When Wang Zhigang, a visually impaired resident, shared the difficulties he faced getting around through Beijing's 12345 hotline, city staff walked the entire route with him. They experienced the journey from his perspective, checked the accessibility of facilities along the way, identified problems and worked to improve the details that made a difference. A single call led to changes along an entire street. It's a reminder that a truly accessible city begins with paying attention to every step people take.