（来源：CGTN）

转自：CGTN

#热线北京#【12345热线：一座城市，如何倾听人民的声音？】河水清冽，烟火熙攘，亮马河是北京亮眼的城市会客厅。但美好的公共空间背后，藏着无数需要协调的民生问题：河道维护、交通管理、商业与居民诉求的平衡……谁拥有话语权，谁的声音能够被听见？北京12345接诉即办给出了实践答案：不止回应个体诉求，更从海量民情中发现系统性问题，将万千市民的声音转化为城市进步的集体智慧。在主持完2026北京接诉即办改革论坛后，CGTN主持人@王冠Guan 给出了他的观察。Boasting clear waters and vibrant public spaces, Liangma River is Beijing's much-loved waterfront living room. Behind this inviting public space lie countless livelihood issues to address, from river maintenance and traffic management to balancing commercial development with residents' needs. Who gets a say? Beijing's 12345 Swift Response to Public Complaints offers practical insights. Rather than simply resolving individual complaints, the system draws broader lessons from public input, translating millions of residents' voices into collective wisdom for urban development. Following the 2026 Beijing Forum on Swift Response to Public Complaints, CGTN's Wang Guan shares his reflections.