（来源：CGTN）

转自：CGTN

【#先声夺人# | 原来外国人也用12345！】外国人在中国发现井盖松了，该怎么办？遇到生活难题、想了解相关政策，又能找谁？原来，他们也会拨打12345！这条我们熟悉的政务服务便民热线，如今支持多语种服务，方便来华外国朋友寻求帮助。澳大利亚博主梁安爵在采访中感慨道：“这让我确信，这座城市不仅关心本地居民，也同样关怀在这里的每一位访客。”从解决日常难题，到让身处异乡的人感受到关怀与便利——一座城市的美好，不只在于看得见的风景，更在于它如何倾听、如何回应。一起来听听他们的真实故事！#人民城市为人民##热线北京#A loose manhole cover in China? Report it and it could be fixed by the next day. Have questions about local policies or need help with an everyday issue? Assistance may be just a phone call away. China's 12345 public service hotline handles a wide range of non-emergency issues. Available 24/7 and offering multilingual services, it connects people with the relevant authorities to seek answers, report problems and get help. From solving everyday problems to helping people feel more at home in a foreign country, 12345 is more than just a hotline. It offers a glimpse into how Chinese cities listen, respond and make public services more accessible. What is it like for foreigners in China to use 12345? Hear their stories.