德鲁克研究会(Drucker Institute)评选出2024年度美国公司管理成效榜单(America’s Best-Run Companies)。苹果跃居榜首,英伟达、微软、英特尔、万事达卡进入前五名。
该年度排名使用已故管理大师德鲁克(Peter Drucker)的原则来筛选那些管理最有效的公司。对企业管理水平的评价,包括了顾客满意度(CUSTOMER SATISFACTION,权重22%)、员工敬业度和发展(EMPLOYEE ENGAGEMENT AND DEVELOPMENT,权重20%、创新(INNOVATION,权重21%)、社会责任(SOCIAL RESPONSIBILITY,权重24%)和财务实力(FINANCIAL STRENGTH,权重13%)等五项主要指标,最后按照效益(EFFECTIVENESS)得分排出名次。该模型建立在这样一种信念之上,即所有五个维度都是相互关联的,并随着时间的推移相互影响。
在顾客满意度方面,铁山、英特尔、Ball、欧文斯科宁、雅诗兰黛、迪尔等公司得分较高。在员工敬业度和发展方面,英伟达、财捷、ServiceNow、欧特克等公司得分较高。在创新方面,苹果、微软、沃尔玛、亚马逊等公司得分最高。在社会责任方面,英特尔、埃森哲、高通、惠普等公司得分较高。在财务实力方面,英伟达、苹果、微软、Alphabet、亚马逊等公司得分较高。
以下是名列总得分前100名的企业和五个单项指标得分情况:
排名/公司/顾客满意度/员工敬业度和发展/创新/社会责任/财务实力/总分
1、苹果(Apple Inc.) 64.7/62.7/99.9/63.2/120.4/92.1
2、英伟达(Nvidia Corp) 59.4/74.8/73.0/66.2/138.7/90.1
3、微软(Microsoft Corp) 58.2/68.5/97.6/68.5/99.4/88.8
4、英特尔(Intel Corp) 72.1/64.2/82.0/73.6/45.7/78.5
5、万事达卡(Mastercard Inc) 55.1/66.9/79.8/66.5/71.0/75.7
6、强生(Johnson & Johnson) 51.9/66.2/88.1/64.5/66.4/75.5
7、宝洁(Procter & Gamble) 66.0/63.2/75.2/53.5/87.5/75.2
8、Alphabet Inc(谷歌母公司) 51.5/65.0/74.9/57.6/96.6/74.2
9、Adobe Inc. 58.8/69.6/71.1/71.8/56.3/73.9
10、菲莫国际(Philip Morris International) 59.2/68.5/85.4/58.3/58.1/73.8
11、维萨(Visa Inc) 59.1/64.8/78.0/63.7/64.9/73.6
12、迪尔(Deere & Co) 70.1/58.7/82.3/59.7/55.1/73.4
13、耐克(NIKE Inc) 63.3/59.1/85.5/58.8/58.3/72.6
14、高通(QUALCOMM Inc) 53.0/59.3/79.4/71 .2 /60.8/72.3
15、思科(Cisco Systems Inc) 64.8/69.3/65.4/67.3/55.0/72.1
16、甲骨文(Oracle Corp) 66.4/55.1/77.1/63.4/60.9/71.9
17、百事(PepsiCo Inc) 62.2/55.1/74.3/67.3/63.2/71.5
17、赛富时(Salesforce, Inc.) 65.7/68.0/71.4/63.3/49.7/71.5
19、亚马逊(Amazon.com Inc) 56.2/49.1/90.8/47.3/90.6/71.3
20、国际商业机器(Intl Business Machines Corp) 60.4/61.9/71.4/67.6/58.2/71.2
21、沃尔玛(Walmart Inc.) 55.7/41.5/93.2/54.9/84.0/71.1
22、通用汽车(General Motors Company) 62.9/55.8/73.2/61.6/66.4/70.3
23、开市客(Costco Wholesale Corp) 66.6/58.9/75.8/51.7/68.6/70.1
24、财捷(Intuit Inc) 59.3/73.3/62.3/67.0/50.0/69.5
25、洛克希德马丁(Lockheed Martin) 63.0/62.7/72.2/57.9/59.3/69.3
26、美国运通(American Express Co) 58.2/64.5/72.0/61.4/57.3/69.1
26、高露洁(Colgate-Palmolive Co) 65.2/65.3/52.8/67.2/65.2/69.1
28、GE航空航天(GE Aerospace) 67.5/55.8/74.3/57.4/57.2/68.8
29、卡特彼勒(Caterpillar Inc) 69.1/57.1/70.9/54.9/61.9/68.7
30、惠普(HP Inc) 62.2/63.9/60.7/69.6/52.1/68.5
31、埃森哲(Accenture plc) 63.2/63.2/52.1/71.9/59.9/68.2
32、康明斯(Cummins Inc) 62.0/56.2/77.1/61.0/49.8/67.9
33、默沙东(Merck & Co Inc) 60.9/64.5/58.2/66.9/58.0/67.7
34、摩根大通(JP Morgan Chase & Co) 53.8/61.7/64.7/56.6/80.9/67.5
35、礼来(Eli Lilly & Co) 60.1/65.3/57.1/60.0/70.5/67.3
36、安进(Amgen Inc) 62.2/62.1/67.3/60.9/52.6/67.1
37、希尔顿(Hilton Worldwide Holdings Inc) 68.3/62.1/55.0/65.1/54.1/66.9
37、大都会人寿(Metlife Inc) 54.8/62.1/62.2/66.5/62.2/66.9
39、陶氏(Dow Inc) 55.8/63.8/76.0/59.1/46.9/66.6
39、安博(ProLogis Inc) 69.2/67.7/58.5/60.6/44.9/66.6
41、雅培(Abbott Laboratories) 54.8/58.2/70.2/68.3/49.1/66.4
41、欧文斯科宁(Owens Corning Inc) 70.6/56.9/52.7/68.3/53.5/66.4
43、伊顿(Eaton Corp plc) 63.0/55.0/65.1/64.7/54.5/66.3
43、雷神技术(RTX Corporation) 55.2/53.2/83.6/60.0/48.8/66.3
45、辉瑞(Pfizer)/Pfizer Inc) 59.8/56.6/74.1/62.7/45.3/66.1
46、雅培(AbbVie Inc.) 58.7/62.8/62.5/60.9/58.2/65.8
46、Meta Platforms, Inc. 40.4/56.3/81.2/52.7/82.7/65.8
46、威瑞森(Verizon Communications Inc) 51.3/57.8/61.3/63.2/75.7/65.8
49、艺康(Ecolab Inc) 64.6/55.4/67.8/62.1/48.9/65.7
49、福特汽车(Ford Motor Co) 58.6/54.4/65.5/62.0/63.9/65.7
51、戴尔科技(Dell Technologies Inc) 57.7/62.3/62.7/60.5/60.2/65.6
52、欧特克(Autodesk Inc) 59.0/70.5/54.6/64.3/51.4/65.5
52、爱德华生命科学(Edwards Lifesciences Corp) 62.9/60.7/63.3/63.1/47.5/65.5
54、可口可乐(Coca-Cola Co) 67.1/58.2/57.4/59.4/60.3/65.4
54、铁山(Iron Mountain Inc) 73.8/47.6/63.0/59.9/55.3/65.4
56、百时美施贵宝(Bristol-Myers Squibb) 58.8/56.1/76.4/56.7/50.3/65.2
57、通用磨坊(General Mills Inc) 61.6/61.4/63.9/60.1/50.6/65
58、标普全球(S&P Global Inc) 66.8/61.6/54.9/64.8/46.9/64.8
59、诺斯洛普格拉曼(Northrop Grumman Corp) 59.0/62.3/66.1/59.7/49.1/64.7
60、楷登电子(Cadence Design Systems Inc) 58.5/69.7/54.3/60.8/55.0/64.5
60、慧与(Hewlett Packard Enterprise Co) 59.2/63.9/55.9/67.3/48.6/64.5
62、eBay Inc. 47.7/55.3/77.5/63.7/50.7/64.3
63、金佰利(Kimberly-Clark) 57.8/57.2/68.0/56.1/59.4/64.1
63、美敦力(Medtronic plc) 56.5/55.1/69.2/65.8/45.1/64.1
65、优步(Uber Technologies Inc.) 50.3/49.6/86.0/55.8/54.0/64
66、超威半导体(Advanced Micro Devices) 58.9/67.5/53.6/65.0/47.8/63.9
67、美国电话电报(AT&T Inc) 56.4/50.2/64.0/57.8/74.1/63.8
68、好时(Hershey Foods Corp) 65.0/55.6/53.4/66.7/51.9/63.7
69、再生元(Regeneron Pharmaceuticals Inc) 63.5/58.5/56.4/61.3/54.4/63.6
70、美国银行(Bank of America Corp) 46.7/61.0/67.2/60.6/61.7/63.5
70、波士顿科学(Boston Scientific Corp) 52.6/62.4/66.6/61.6/49.3/63.5
72、花旗集团(Citigroup Inc) 49.7/55.6/72.2/62.8/52.6/63.4
73、特灵科技(Trane Technologies plc) 69.1/55.2/43.9/68.3/56.6/63.3
73、福泰制药(Vertex Pharmaceuticals Inc) 58.6/66.3/54.5/59.3/56.1/63.3
75、家得宝(Home Depot Inc) 54.3/53.7/63.1/55.8/73.9/63.2
75、United Rentals Inc 66.5/62.9/46.4/62.3/55.2/63.2
77、博思艾伦(Booz Allen Hamilton Holding Corp) 53.7/64.4/60.1/60.0/55.7/63.1
78、霍尼韦尔(Honeywell Intl Inc) 53.0/58.4/68.8/59.7/51.3/62.9
79、Ball Corp 70.8/55.6/47.8/67.9/44.9/62.8
80、吉利德科学(Gilead Sciences Inc) 57.1/60.2/57.1/64.6/50.9/62.7
80、罗克韦尔自动化(Rockwell Automation Inc) 65.2/56.1/59.3/60.7/47.6/62.7
82、世邦魏理仕(CBRE Group Inc.) 53.5/60.5/46.2/65.5/72.0/62.6
83、好事达(Allstate Corp) 58.3/45.2/70.2/57.7/61.7/62.5
84、Jacobs Solutions Inc. 64.7/56.7/56.7/61.4/48.6/62.4
84、斯伦贝谢(Schlumberger Ltd) 53.0/60.7/69.0/56.5/50.5/62.4
86、嘉德诺健康(Cardinal Health Inc) 62.5/49.2/53.1/64.3/63.0/62.2
86、星巴克(Starbucks Corp) 49.2/45.4/80.8/55.6/61.4/62.2
88、直觉外科(Intuitive Surgical Inc) 41.7/62.7/79.4/54.1/51.9/62.1
89、奥驰亚集团(Altria Group Inc) 56.5/59.3/62.9/52.5/61.2/61.9
89、安德普翰(Automatic Data Processing) 55.0/55.4/60.5/55.9/67.5/61.9
89、万豪国际(Marriott Intl) 60.8/60.7/54.1/60.1/53.0/61.9
89、Palo Alto Networks Inc. 55.6/66.3/46.8/62.8/60.1/61.9
89、Tetra Tech Inc 66.7/56.2/57.0/57.7/49.5/61.9
89、惠好(Weyerhaeuser Co) 62.4/50.5/60.8/64.7/46.4/61.9
95、联合包裹服务(United Parcel Service Inc) 62.1/45.8/68.3/55.4/57.8/61.7
96、雅诗兰黛(Estee Lauder Cos.) 70.3/55.7/50.9/61.6/45.6/61.6
96、ServiceNow Inc.) 57.2/70.8/45.2/61.2/54.4/61.6
96、T-Mobile US Inc 63.3/51.2/52.3/58.7/66.8/61.6
99、亿滋国际(Mondelez International Inc) 61.7/58.4/50.9/62.8/52.6/61.4
100、埃克森美孚(Exxon Mobil Corp) 37.5/50.8/87.7/44.5/76.7/61.3
100、金沙(Las Vegas Sands) 58.1/46.7/67.1/60.7/53.0/61.3
100、固安捷(W.W. Grainger Inc) 62.5/63.1/44.7/58.3/61.8/61.3
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